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            <description>It IS possible to be fast and good Issue 111: It IS Possible to Be Fast and Good Starbucks is back to embracing humanity: When AI gives you back 25%&amp;hellip;</description>
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            <description>It IS possible to be fast and good Issue 111: It IS Possible to Be Fast and Good Starbucks is back to embracing humanity: When AI gives you back 25%&amp;hellip;</description>
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            <description>It IS possible to be fast and good Issue 111: It IS Possible to Be Fast and Good Starbucks is back to embracing humanity: When AI gives you back 25%&amp;hellip;</description>
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            <description>The Persuasive Power of Planned Imperfection Issue 110: The Persuasive Power of Planned Imperfection Will you help me, please? It&#x27;s time for the&amp;hellip;</description>
            <pubDate>Wed, 19 Nov 2025 21:05:20 -0500</pubDate>
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            <description>The Persuasive Power of Planned Imperfection Issue 110: The Persuasive Power of Planned Imperfection Will you help me, please? It&#x27;s time for the&amp;hellip;</description>
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            <description>The Persuasive Power of Planned Imperfection Issue 110: The Persuasive Power of Planned Imperfection Will you help me, please? It&#x27;s time for the&amp;hellip;</description>
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            <description>Are Your Customers&#x27; E pectations Unfair? Issue 109: Are Your Customers&#x27; E pectations Unfair? At last week’s keynotes, several people asked me about AI&amp;hellip;</description>
            <pubDate>Wed, 05 Nov 2025 21:31:09 -0500</pubDate>
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            <description>Are Your Customers&#x27; E pectations Unfair? Issue 109: Are Your Customers&#x27; E pectations Unfair? At last week’s keynotes, several people asked me about AI&amp;hellip;</description>
            <pubDate>Wed, 05 Nov 2025 21:05:29 -0500</pubDate>
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            <description>Are Your Customers&#x27; E pectations Unfair? Issue 109: Are Your Customers&#x27; E pectations Unfair? At last week’s keynotes, several people asked me about AI&amp;hellip;</description>
            <pubDate>Wed, 05 Nov 2025 20:30:35 -0500</pubDate>
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            <description>Is an AI Backlash on the Way? Issue 108: Is an AI Backlash on the Way? 🗓️ See you tomorrow?My new keynote is about how to use the human touch to out-&amp;hellip;</description>
            <pubDate>Tue, 21 Oct 2025 21:31:18 -0400</pubDate>
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